TERMS & CONDITIONS APPLY TO CASH AND VOUCHER BOOKINGS INCLUDING GROUPON,LIVING SOCIAL  AND ANY DEALS PURCHASED FOE SOUL AND BEAUTY

Your right to cancel

The following terms apply to all appointments made for Monday to Saturday - excluding wedding make-up. See below for special terms applicable to wedding make-up.

At least 24 hours notice is requested if you need to cancel or change your appointment. Otherwise the late cancellation costs as laid out below will be charged FOR CASH BOOKINGS.... OR IF IT IS A VOUCHER BOOKING IT AUTOMATICALLY BECOMES VOID AND WILL NOT BE RESCHEDULED  .

YOU ARE ADVISED TO BOOK YOUR APPOINTMENT AT LEAST 14 DAYS PRIOR TO EXPIRY DATE OR RISK LOOSING THE VOUCHER IF THERE ARE NO APPOINTMENTS AVAILABLE BEFORE THE VOUCHER EXPIRES.

Cancellation or change of treatment times within 24 hours of your booking will incur a charge. If you fail to show for the appointment, you will be charged a percentage of the cost IF IT IS A CASH BOOKING

 If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s)may be payable upon departure.

As SOUL & BEAUTY is unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with the salon (verbal or written) forms a legally binding contract.

IF YOU ARE LATE FOR YOUR APPOINTMENT IT WILL STILL END AT SCHEDULED TIME 

How to cancel or change your appointment:

Cancellations should be made by calling us on 07522146021 If you are cancelling outside of normal salon operating hours - 01639699742/07522146021

Wedding make-up

Wedding make-up may be booked up to 12 months prior to your wedding day. We are unable to accept bookings prior to this.

In the event of SUE becoming unavailable on your wedding day, we reserve the right to provide service through another trained therapist to carry out the application.

Deposits and final payment

A 50% deposit is required to secure any wedding trial/wedding day make up. This is to be paid at the time of booking. Final payment is due on the day of your make-up trial to secure your wedding day date.

Your right to cancel or change

You reserve the right to cancel your wedding day make-up until 72 hours prior to your wedding day. The following charges will be made and late cancellation costs as laid out below will be charged.

More than 61 days notice. Full refund less £15 administration charge.

Up to 61 days to wedding day - 30% loss.

60-31 days to wedding day - 50% loss.

30-4 days to wedding day - 75% loss.

3 days or less until wedding day - 100% loss.

Trials: If you wish to change the time of your make-up trial, standard cancellation terms apply.

Gift vouchers

Gift Vouchers are non refundable and are valid for 3 months from the purchase date and will not be accepted after the expiry date. Vouchers may be used for service at SOUL & BEAUTY by SUE HOLMES 

 from Monday to Saturday.

 Vouchers cannot be redeemed for cash, sold or transferred.

Your voucher must be handed to the therapist at the start of your treatment. 

Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers - which will be voided at the salon should you fail to give the required notice. Please check required notice periods based on the value of the booked treatment(s).

APPOINTMENTS WILL NOT BE RESCHEDULED IF YOU FAIL TO ATTEND  ON THE DAY  OF YOUR TREATMENT OR GIVE LESS THAN 24HR NOTICE .THE VOUCHER AUTOMATICALLY BECOMES VOID. 


My right to cancel

In unusual circumstances I may need to cancel your booking. In the event that I cannot fulfil your appointment, I will contact you by telephone - where possible, at the earliest possible date.

My Rights

Refunds

I do not offer refunds for any completed services. However if you are in any way dissatisfied with any aspect of your experience, please contact me. I will try my utmost to resolve any problems.

Your personal details

You agree to keep your personal record held by the salon updated with your full contact details - which will enable us to contact you in the event of any change relating to your appointments. Where possible, please provide both land line and mobile telephone numbers. Privacy policy is in place

I will treat all your Personal Information as confidential. I will keep it in a secure locked cabinet and I will fully comply with all applicable UK Data Protection and consumer legislation.

Prices

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your booking or product is the price as set out on this website/price list.